{"__v":5,"_id":"56a0278341766e0d00b28c67","category":{"__v":17,"_id":"5477c48ff3736008009e9eb8","pages":["54d070b1f530ca0d000539c4","54d070d894f7980d0081b8af","54d070e38d51780d004ca662","54d3724787ea950d00f1bcc4","54d372a9d0b2871900cda711","54d372c969578e0d0027311d","54d5074749e4600d000f595a","54d50c9297de990d00f7958d","54e90556eb27f50d00db558c","54eed0c3a7306e19003f1ec7","54f01256fb47ae0d00ba9a7d","54fa117fec0ee817000efbba","550a7f01b6fd572500a57a27","5540578e23c53c0d00cccfaf","55d693d860fc730d00fc264a","56a0278341766e0d00b28c67","56eb399b95a53a32007e464e"],"project":"5476bf0f817e8d080031f988","version":"5476bf10817e8d080031f98b","sync":{"url":"","isSync":false},"reference":true,"createdAt":"2014-11-28T00:40:47.372Z","from_sync":false,"order":2,"slug":"inventory","title":"Inventory"},"parentDoc":null,"project":"5476bf0f817e8d080031f988","user":"568ed50cbeb2700d00471802","version":{"__v":17,"_id":"5476bf10817e8d080031f98b","project":"5476bf0f817e8d080031f988","createdAt":"2014-11-27T06:05:04.263Z","releaseDate":"2014-11-27T06:05:04.263Z","categories":["5476bf10817e8d080031f98c","5477c46cf3736008009e9eb5","5477c474f3736008009e9eb6","5477c47ef3736008009e9eb7","5477c48ff3736008009e9eb8","5477c4948deb230800808bf0","54e68328154f8e0d0007b55c","54e90194c8e0c00d007ac061","54eed2275bf74a0d00ef4076","54f7a7be0a3cbb0d00d666fb","559b0ebf7ae7f80d0096d871","55d697f9ae529e0d00d34f03","562d4dcc8c6e5a0d00d6ed1d","562e591c4376430d006f17e0","568f0e73bdb9260d00149d8c","5719542aac1e2e0e001834c6","57a14a8ed778850e0047e230"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-01-21T00:34:11.338Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":true,"order":5,"body":"There comes a time where it might be nescessary that you need to request containers currently in your Transcriptic inventory to be sent back to you. This may be the case if you are performing any sort of sample creation or you need to retrieve samples in order to undertake further analysis not available on the Transcriptic platform.\n\nThe process for requesting a return shipment is very straightforward.\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Selected containers only\",\n  \"body\": \"Return shipments only support sealable containers. Sealable containers are 1.5mL and 2mL microcentrifuge `micro-1.5`, `micro-2.0` tubes and 96 well PCR plates `96-pcr`.\"\n}\n[/block]\n#Selecting containers for shipping\n1. Navigate to your Transcriptic inventory\n2. Locate the container you wish to have shipped back to you by searching or browsing for it\n3. Once you have found your container click it to view its contents\n4. When in the container view click the options cog in the top right\n5. From the options select **Ship Container**\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/WJIcNVBRIiGs9vAYad0F_Transcriptic%202016-01-20%2016-43-10.png\",\n        \"Transcriptic 2016-01-20 16-43-10.png\",\n        \"755\",\n        \"358\",\n        \"#7092ab\",\n        \"\"\n      ],\n      \"caption\": \"The Ship Container option is located under the options cog, when viewing a container.\"\n    }\n  ]\n}\n[/block]\n6. Once you click Ship Container, the container is added to your basket\n7. Containers currently in your basket are denoted by a label next to the options cog\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/qbB062jkQoWUjFyKhsHh_Transcriptic%202016-01-20%2016-44-27.png\",\n        \"Transcriptic 2016-01-20 16-44-27.png\",\n        \"598\",\n        \"348\",\n        \"#fafafa\",\n        \"\"\n      ],\n      \"caption\": \"Items currently in your cart are labelled so.\"\n    }\n  ]\n}\n[/block]\n8. Your current basket status is indicated in the bottom left of the screen\n9. From here you can opt to **Ship** or **Empty** the contents of the basket\n10. Empty will remove all containers from the basket\n11. Ship will launch the shipping process\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/I1SbpVvRRTOUsdIafpEb_Transcriptic%202016-01-20%2016-46-05.png\",\n        \"Transcriptic 2016-01-20 16-46-05.png\",\n        \"291\",\n        \"117\",\n        \"#638095\",\n        \"\"\n      ],\n      \"caption\": \"The shipping cart\"\n    }\n  ]\n}\n[/block]\n#Shipping your containers\n\n1. Clicking **Ship** from the basket, launches the checkout dialogue\n2. From here work through the steps, note current storage conditions are indicated next to the samples\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/8JdWNxaSVWTR6E4bl9t9_Transcriptic%202016-01-20%2016-47-58.png\",\n        \"Transcriptic 2016-01-20 16-47-58.png\",\n        \"1026\",\n        \"383\",\n        \"#55a4e4\",\n        \"\"\n      ],\n      \"caption\": \"Confirm your containers to be shipped back to you\"\n    }\n  ]\n}\n[/block]\n3. Select your delivery options and delivery address. Consider the appropriate temperature for your samples.\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"For international shipping contact support:::at:::transcriptic.com\",\n  \"body\": \"Shipping via the app currently supports just domestic shipping within the US. For international shipping contact support on support@transcriptic.com\"\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/pxKhAuFdRdO6DfEeLWW0_Transcriptic%202016-01-20%2016-50-55.png\",\n        \"Transcriptic 2016-01-20 16-50-55.png\",\n        \"973\",\n        \"728\",\n        \"#5f88aa\",\n        \"\"\n      ],\n      \"caption\": \"Confirm your delivery options\"\n    }\n  ]\n}\n[/block]\n4. Finally, review your shipment. Then click Authorize to approve it.\n\nThat's it, you're done!\n\nFor more information on containers please check [here](https://developers.transcriptic.com/docs/containers) and samples [here](https://developers.transcriptic.com/docs/samples).","excerpt":"This document describes how you can ship samples currently in your inventory to your address.","slug":"return-shipments","type":"basic","title":"Return Shipments"}

Return Shipments

This document describes how you can ship samples currently in your inventory to your address.

There comes a time where it might be nescessary that you need to request containers currently in your Transcriptic inventory to be sent back to you. This may be the case if you are performing any sort of sample creation or you need to retrieve samples in order to undertake further analysis not available on the Transcriptic platform. The process for requesting a return shipment is very straightforward. [block:callout] { "type": "info", "title": "Selected containers only", "body": "Return shipments only support sealable containers. Sealable containers are 1.5mL and 2mL microcentrifuge `micro-1.5`, `micro-2.0` tubes and 96 well PCR plates `96-pcr`." } [/block] #Selecting containers for shipping 1. Navigate to your Transcriptic inventory 2. Locate the container you wish to have shipped back to you by searching or browsing for it 3. Once you have found your container click it to view its contents 4. When in the container view click the options cog in the top right 5. From the options select **Ship Container** [block:image] { "images": [ { "image": [ "https://files.readme.io/WJIcNVBRIiGs9vAYad0F_Transcriptic%202016-01-20%2016-43-10.png", "Transcriptic 2016-01-20 16-43-10.png", "755", "358", "#7092ab", "" ], "caption": "The Ship Container option is located under the options cog, when viewing a container." } ] } [/block] 6. Once you click Ship Container, the container is added to your basket 7. Containers currently in your basket are denoted by a label next to the options cog [block:image] { "images": [ { "image": [ "https://files.readme.io/qbB062jkQoWUjFyKhsHh_Transcriptic%202016-01-20%2016-44-27.png", "Transcriptic 2016-01-20 16-44-27.png", "598", "348", "#fafafa", "" ], "caption": "Items currently in your cart are labelled so." } ] } [/block] 8. Your current basket status is indicated in the bottom left of the screen 9. From here you can opt to **Ship** or **Empty** the contents of the basket 10. Empty will remove all containers from the basket 11. Ship will launch the shipping process [block:image] { "images": [ { "image": [ "https://files.readme.io/I1SbpVvRRTOUsdIafpEb_Transcriptic%202016-01-20%2016-46-05.png", "Transcriptic 2016-01-20 16-46-05.png", "291", "117", "#638095", "" ], "caption": "The shipping cart" } ] } [/block] #Shipping your containers 1. Clicking **Ship** from the basket, launches the checkout dialogue 2. From here work through the steps, note current storage conditions are indicated next to the samples [block:image] { "images": [ { "image": [ "https://files.readme.io/8JdWNxaSVWTR6E4bl9t9_Transcriptic%202016-01-20%2016-47-58.png", "Transcriptic 2016-01-20 16-47-58.png", "1026", "383", "#55a4e4", "" ], "caption": "Confirm your containers to be shipped back to you" } ] } [/block] 3. Select your delivery options and delivery address. Consider the appropriate temperature for your samples. [block:callout] { "type": "warning", "title": "For international shipping contact support@transcriptic.com", "body": "Shipping via the app currently supports just domestic shipping within the US. For international shipping contact support on support@transcriptic.com" } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/pxKhAuFdRdO6DfEeLWW0_Transcriptic%202016-01-20%2016-50-55.png", "Transcriptic 2016-01-20 16-50-55.png", "973", "728", "#5f88aa", "" ], "caption": "Confirm your delivery options" } ] } [/block] 4. Finally, review your shipment. Then click Authorize to approve it. That's it, you're done! For more information on containers please check [here](https://developers.transcriptic.com/docs/containers) and samples [here](https://developers.transcriptic.com/docs/samples).