There comes a time where it might be nescessary that you need to request containers currently in your Transcriptic inventory to be sent back to you. This may be the case if you are performing any sort of sample creation or you need to retrieve samples in order to undertake further analysis not available on the Transcriptic platform.
The process for requesting a return shipment is very straightforward.
Selected containers only
Return shipments only support sealable containers. Sealable containers are 1.5mL and 2mL microcentrifuge
micro-2.0 tubes and 96 well PCR plates
- Navigate to your Transcriptic inventory
- Locate the container you wish to have shipped back to you by searching or browsing for it
- Once you have found your container click it to view its contents
- When in the container view click the options cog in the top right
- From the options select Ship Container
The Ship Container option is located under the options cog, when viewing a container.
- Once you click Ship Container, the container is added to your basket
- Containers currently in your basket are denoted by a label next to the options cog
Items currently in your cart are labelled so.
- Your current basket status is indicated in the bottom left of the screen
- From here you can opt to Ship or Empty the contents of the basket
- Empty will remove all containers from the basket
- Ship will launch the shipping process
The shipping cart
- Clicking Ship from the basket, launches the checkout dialogue
- From here work through the steps, note current storage conditions are indicated next to the samples
Confirm your containers to be shipped back to you
- Select your delivery options and delivery address. Consider the appropriate temperature for your samples.
For international shipping contact firstname.lastname@example.org
Shipping via the app currently supports just domestic shipping within the US. For international shipping contact support on email@example.com
Confirm your delivery options